Terms of Service

1a. Purpose and Design of the Platform

The Platform is an educational and self-reflection tool intended to help users explore relationship dynamics, patterns, and commonly observed experiences through structured inquiry and informational feedback.

The Platform is not:

• Therapy, counseling, or mental health treatment
• Medical, psychiatric, or diagnostic care
• Crisis intervention or emergency support
• A substitute for licensed professional advice or services

Feedback is designed to be descriptive and probabilistic, drawing on commonly discussed research and frameworks. It is not prescriptive and does not tell users what they should or must do.

1b. How Feedback Is Generated

Feedback is generated automatically using large language models ("AI"). When a user requests feedback, their responses are processed within a structured prompt designed to generate general educational insights.

Important characteristics of this process:

• Outputs are generated in a single, one-time interaction
• There is no dialogue, follow-up, or monitoring
• Outputs reflect generalized patterns, not individual diagnosis or advice
• AI systems are probabilistic and may be inaccurate, incomplete, or not applicable to every user

Different users may interpret the same feedback differently, and no specific outcome is guaranteed. Outputs reflect generalized patterns and may include high-level, non-directive suggestions for reflection, not individual diagnosis or professional advice.

1c. Educational Nature and No Reliance

The Platform provides general educational information only.

Feedback is intentionally framed using non-directive language (for example, references to tendencies, probabilities, or commonly observed outcomes). The Platform may offer general, educational suggestions intended to support reflection and awareness, but it does not provide professional advice, directives, guarantees, or individualized recommendations.

The Platform is not a substitute for professional mental health, medical, legal, or relationship counseling. Any decisions you make remain entirely your own.

In accordance with the use of the Platform, you may be asked to acknowledge these boundaries during onboarding as part of informed consent.

2a. Important Safety and Support Notice

If you are experiencing:

• Thoughts of self-harm or suicide
• Desire to harm others
• Abuse, coercion, or violence
• Acute emotional or mental health distress

This Platform is not designed for those situations.

Please seek immediate help from emergency services or a licensed mental health professional.

The Company does not provide crisis support and does not monitor users for emergencies.

2b. No Monitoring, Knowledge, or Duty to Intervene

The Company does not actively monitor user submissions or feedback outputs for the purpose of identifying risk, illegality, abuse, or emergencies.

While automated checks may be used to improve quality or limit misuse, these systems are imperfect and do not involve human review.

Receipt or processing of information by automated systems does not create knowledge, awareness, or a duty to act on the part of the Company.

3a. Eligibility and Appropriate Use

You must be at least 18 years old to use the Platform.

You agree:

• Not to analyze relationships involving minors
• Not to submit unlawful, abusive, or exploitative content
• To use the Platform only for reflection on adult relationships, past or present

You are responsible for ensuring your use of the Platform complies with applicable laws.

4a. Accounts and Security

To access certain features, you may be required to create an account.

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Notify the Company promptly of unauthorized use

You are responsible for all activity occurring under your account.

The Company may suspend or terminate accounts that violate these Terms or create risk to the Platform.

While the Company implements reasonable safeguards, no system is completely secure. You acknowledge the inherent risks of internet-based services.

5a. Payments, Credits, and Billing

The Platform operates on a prepaid credit model.

Purchasing Credits. Users may purchase prepaid credits through the Platform. Payments are processed by third-party providers (such as Stripe). The Company does not store full payment card details.

Credit Use. Credits are consumed each time a user submits a request for feedback or analysis. Access to feedback is contingent upon having sufficient available credits in your account at the time of submission.

Non-Refundable. All credit purchases are final and non-refundable, except where required by applicable law.

No Cash Value / Not Stored Value. Credits:

• Have no cash value
• Do not constitute stored value or a prepaid access card
• Are not redeemable for cash
• Are not transferable unless expressly permitted by the Company

Unused credits remain in your account but do not represent a deposit, bank account, or custodial balance.

The Company reserves the right to modify credit pricing or structures prospectively.

6a. User Content and Data Processing

You retain ownership of the information you submit.

By using the Platform, you grant the Company permission to process your responses solely for:

• Providing feedback
• Operating and maintaining the Platform
• Improving functionality using de-identified and aggregated information that cannot reasonably be used to identify you

The Company implements administrative, technical, and organizational measures appropriate to the nature of the service, but no online system can be completely secure. You acknowledge and accept the inherent risks of transmitting sensitive information online.

Please review our Privacy Policy for further details, which applies globally and includes disclosures intended to address applicable data protection frameworks, including the GDPR for users located in the EU or UK.

7a. Intellectual Property; License and Use Restrictions

Company IP. The Platform, including its design, prompts, structure, questionnaires, branding, text, software, and feedback framework, is owned by the Company and protected by intellectual property laws. Except for the limited license granted below, no rights are transferred to you.

Limited License to Users. Subject to compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial self-reflection purposes.

You may not:

• Copy, reproduce, or distribute Platform content at scale
• Reverse engineer or attempt to extract prompts or system instructions
• Use outputs to train competing AI systems
• Commercialize, resell, or exploit the Platform
• Remove proprietary notices

Your Submissions. You retain ownership of the content you submit. However, you grant the Company a limited license to process and use submissions as described in Section 6 (Privacy, User Content, and Data Processing).

8a. Assumption of Responsibility and Risk

You acknowledge that:

• Reflecting on personal relationships can involve emotional complexity
• AI-generated feedback may not align with your lived experience
• The Platform does not guarantee outcomes or results

You use the Platform voluntarily and assume responsibility for how you interpret and apply the information provided.

8b. Disclaimer of Warranties

The Platform is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

The Company does not warrant that the Platform will be uninterrupted, error-free, or suitable for any particular use.

8c. Limitation of Liability

To the maximum extent permitted by law, the Company and its team are not responsible for outcomes related to:

• Emotional or psychological distress
• Relationship changes or decisions
• Mental health outcomes
• Reliance on Platform feedback
• Errors, omissions, or limitations of AI outputs
• Failure to identify harmful, abusive, or illegal situations
• Data or payment incidents involving third-party services

8d. Release and Indemnification

You agree to release and hold harmless the Company and its Protected Parties from claims arising out of your use of the Platform.

You also agree to defend and indemnify the Company and Protected Parties against claims brought by partners, former partners, family members, guardians, regulators, or other third parties that arise from:

• Your use of the Platform
• Your submissions
• Your violation of these Terms

8e. Protected Parties

"Protected Parties" include:

• The Company and its affiliates
• Founders, officers, directors, managers, and shareholders
• Employees and contractors
• Developers, engineers, and designers
• Psychologists, counselors, and professional advisors involved at a design or research level only
• Technology providers, AI model providers, data processors
• Payment processors and vendors

These professionals do not review individual user submissions and do not provide services to users. All Protected Parties are intended third-party beneficiaries of these Terms.

9a. Arbitration Agreement and Class Action Waiver

Agreement to Arbitrate. To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved by final and binding arbitration rather than in court.

Arbitration may be conducted remotely or in a mutually agreed location and will be administered by a recognized arbitration provider under its consumer rules.

No Class Actions. You agree that disputes will be resolved on an individual basis only.

You waive any right to:

• Participate in a class action
• Serve as a class representative
• Join claims with other users

Small Claims Exception. Either party may bring qualifying claims in small claims court where permitted by law.

This section survives termination of these Terms.

10a. Platform and App Store Terms

If you access the Platform through an Apple or Google application:

• Apple Inc. and Google LLC are not parties to these Terms
• They are not responsible for the Platform or its content
• They have no obligation to provide maintenance or support

To the extent permitted by law, you acknowledge that:

• These Terms are between you and the Company only
• Apple and Google are third-party beneficiaries of this section

Use of the Platform must comply with applicable app-store terms.

11a. Notices

Notices to the Company must be sent in writing to: admin@en2uition.com

Notices to you may be provided via:

• Email associated with your account
• In-app notifications
• Posting updated Terms on the Platform

Electronic notices satisfy any legal requirement for written notice.

11b. Assignment

The Company may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.

You may not assign, delegate, or transfer your rights or obligations under these Terms without the prior written consent of the Company. Any attempted assignment in violation of this provision is void.

These Terms will bind and inure to the benefit of the parties and their respective permitted successors and assigns.

11c. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles.

11d. Severability and Survival

If any provision is found unenforceable, the remaining provisions will remain in effect. Sections relating to liability, warranties, indemnification, and dispute resolution survive termination.

11e. Changes and Termination

The Company may update these Terms or suspend access to the Platform as needed to protect users, comply with law, or maintain the integrity of the service.

11f. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Platform and supersede all prior or contemporaneous communications, representations, understandings, or agreements, whether written or oral, relating to the subject matter herein.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.